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Returns and Refund

We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.

Due to the nature of the product, we do not allow returned or offer refunds for any other reason than a product damaged on arrival.

Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at [email protected]

Order Cancellations

All dolls are custom made to order to the customers specifications and immediately sent for processing once payment as been received, for this reason all customers are allowed only 24 hours in-which it would be possible to cancel an order subject to a 10% cancelation fee depending on the progress of the order. Once 24 hours have passed it is then no longer possible to cancel any order as the doll will be well into production and high costs will be incurred.

We do not offer refunds for any other reason other than a product damaged on arrival. We will need images of the damage to assess the claim before we decide if it has in-fact been damaged during transit.